Overview
At Eidan Luxe, we take pride in delivering quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help within the terms outlined below.

Return Eligibility
We only accept returns under the following conditions:

  • You received a damaged, defective, or incorrect item

  • The return request is made within 48 hours of receiving the product

  • The item is unused, in its original packaging, and in resalable condition

Non-Returnable Items
We do not accept returns for:

  • Products that have been used, altered, or damaged after delivery

  • Items returned after 48 hours of delivery

  • Products purchased through unauthorized third parties

Return Process
To initiate a return:

  1. Contact us at [email protected] with your order number and clear photos of the product showing the issue.

  2. Our team will review your request and respond within 2 business days.

  3. If approved, we will arrange a return pickup or provide return instructions.

  4. Please ensure the item is securely packaged before return pickup.

Refunds
As we operate cash on delivery only, refunds will be processed in the following way:

  • Once the returned item is received and inspected, we will notify you via email

  • Refunds may take up to 7–10 business days to reflect, depending on the method used

Replacement Option
If preferred, you may request a replacement for eligible items instead of a refund, subject to stock availability.

Damaged or Incorrect Orders
If your package arrives damaged or you receive an incorrect item, please notify us within 48 hours by emailing [email protected] with supporting photos. We will prioritize resolving the issue promptly.

International Orders
We accept returns on international orders under the same conditions. However, return shipping costs may apply depending on your location.

Contact Us
For any return or refund inquiries, please reach out to:
[email protected]